At Bright Moon Care, we are fully committed to providing high-quality services and support while respecting participant privacy and dignity. We comply with the ‘Privacy Act 1988,’ the ‘NDIS Quality and Safeguarding Framework,’ and other legal obligations.

We only collect necessary personal information voluntarily provided by participants for quality services. Our dedicated employees receive training to protect participant privacy and confidentiality.

Participants are informed about the types of personal information collected and the reasons for collection, including audio and visual material if applicable. We respect their choice to work with interpreters or representatives if needed.

Personal and confidential information is collected, used, retained, and disclosed with participant consent. We ensure proper safeguards are in place to prevent misuse or unauthorised access.

Participants have the right to access, correct, or withdraw consent to their information. We maintain accurate records securely and dispose of outdated information appropriately.

Rest assured that information shared with us is treated confidentially and used only with consent. Our privacy policy may change, and an updated version can be requested via email, phone, or our website.